Claim NoCC2020316
Company nameGroupe YB
Date of sale2020/04/23
Issue classificationMaterial defect
EmailEmail hidden; Javascript is required.
ModelPATROL 660
Defective partsCUSHIONS
Serial No.CNHFM 10510C919
Number of defects2
Suggested repairREPLACE
Estimated cost of repair in USDRELACE
Upload filesfacture_FAC00001896.pdf
Description of issue

Here is the customer's email We have 2 problems with the cushions

1 - It is practically impossible to fix the upholstery with the pressures because inaccessible there is an extra thickness which prevents to be able to clip. when the boat is sailing the cushions do not hold

2 - This problem is much more annoying the upholstery is not waterproof (maybe because of the seams and or the non-waterproof fabric or the foam that absorbs ...) Everything is still very wet and customers are complaining. We even had comments on the internet about it .... How can we get it done? This is really a problem on this boat and in our opinion an after-sales service which must be taken care of by Highfield ....

Picture of the boat with HIN.IMG_0360.jpg
Pictures or videos of defectsIMG_0363.jpg